Terms & Conditions

01Who we are

These terms apply to every order placed on icorestones.co.uk and to every quote we give you. Icore Stones & Tiles is a proud brand under the Shahran Group Ltd, a leading importer and distributor of premium natural stone and porcelain tiles in the United Kingdom.

Harvill Road, Ickenham, Uxbridge UB10 8AJ, United Kingdom. Email: icoreminerals@yahoo.com. Phone: +44 7459 309203.

By placing an order you agree to these terms. Please read them together with our Delivery Policy, Returns & Refunds Policy and Privacy Policy.

02Our products

We sell porcelain and ceramic tiles, wood flooring, integrated stone, granite, quartz, sanitaryware and tile adhesives. We take care to show every product accurately, but please keep these points in mind.

03Ordering and your contract

When you place an order online you are making an offer to buy. We will email you an order confirmation to show we have received it. Our contract with you begins only when we confirm by email that your goods are being prepared or dispatched.

If we cannot supply an item, we will tell you promptly and refund anything you have paid for it.

04Prices and payment

• Prices are shown in pounds sterling.
• Whether VAT is included is stated on each product page and again at checkout.
• Delivery charges are shown at checkout before you pay.
• If we find an obvious pricing error, we may cancel the order and refund you in full.
• The payment methods we accept are shown at checkout. Payment is taken when you order, unless we have agreed otherwise in writing.

05Quotes and special orders

Quotes are valid for 30 days unless the quote says otherwise.

Granite, quartz and integrated stone, and anything we cut, fabricate or order specially for you, are made to your specification. For these orders we may ask for a deposit before we place your order. The amount will be stated in your quote. Please check all sizes, finishes and details carefully before you confirm, because we may not be able to change an order once it is in production.

06Delivery

Delivery is covered by our Delivery Policy. Delivery dates are estimates and are not guaranteed, but we always do our best to meet them. Please check your goods when they arrive.

07Risk and ownership

The goods are at your risk once they are delivered to you or collected by you. You become the owner of the goods when we have received full payment.

08Cancelling and returning

If you are a consumer, you normally have the right to cancel an online order within 14 days of receiving the goods. This right does not apply to items made to your specification or specially ordered for you. Full details are in our Returns & Refunds Policy.

Nothing in these terms affects your legal rights.

09Faulty or damaged goods

If your goods arrive faulty, damaged or not as described, contact us as soon as possible with your order number and clear photos. We will repair, replace or refund as the law requires.

Please check goods when they arrive and before you start any fitting. We cannot accept responsibility for goods that have been fitted, cut or altered if the fault was visible before fitting.

10Installation and use

It is the buyer's responsibility to use a competent fitter and to follow the manufacturer's installation, adhesive and sealing instructions. Natural stone and granite may need sealing. We are not responsible for problems caused by incorrect installation or maintenance.

11Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you are buying as a business, we do not accept liability for loss of profit or indirect loss, and our total liability is limited to the price of the goods ordered.

12Events outside our control

We are not responsible for any delay or failure caused by events outside our reasonable control, such as supply, shipping or customs disruption, severe weather, strikes or accidents. We will tell you as soon as we can and offer a new date or a refund.

13General

We may update these terms from time to time. The version in force when you place your order applies to that order. If any part of these terms is found to be unenforceable, the rest will still apply.

Our use of your personal information is explained in our Privacy Policy. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also use your local courts.