Privacy Policy

We respect your privacy. This page explains in plain English what information we collect, why we collect it, and the choices you have.

Your rightsCookiesContact us
We never sell your dataYour details are only used to run your order or enquiry.
You are in controlAsk us to see, correct or delete your information at any time.
Questions? Just askCall +44 7459 309203 or email us. A real person replies.

01Who we are

Icore Stones & Tiles is a proud brand under the Shahran Group Ltd, a leading importer and distributor of premium natural stone and porcelain tiles in the United Kingdom. What started as a family vision over 20 years ago has grown into a trusted name for homeowners, architects, interior designers, and commercial contractors across the UK.

Harvill Road, Ickenham, Uxbridge UB10 8AJ, United Kingdom. Email: icoreminerals@yahoo.com. Phone: +44 7459 309203.

02What information we collect

Orders and accountsName, delivery and billing address, email, phone, order details. Card details are handled by our payment provider and are not stored by us.
Enquiries, quotes and samplesYour contact details, the products you ask about, and anything you tell us by form, email, phone or WhatsApp.
NewsletterYour name and email address, if you subscribe.
Website usageIP address, device, browser and pages visited, collected through cookies. See section 8.

03How and why we use your information

  • To take, deliver and support your order, including returns and refunds (contract).
  • To answer enquiries, quotes and sample requests (legitimate interests, or steps before a contract).
  • To keep accounting and tax records (legal obligation).
  • To send news and offers by email (your consent, or existing-customer rules where permitted).
  • To improve our website and keep it secure (consent for non-essential cookies, or legitimate interests).

04Who we share it with

We do not sell personal information. We share it only with trusted providers who help us run the business: delivery and haulage companies, payment providers, our website host and IT support, our email provider, analytics providers, accountants and advisers, and authorities where the law requires.

05Transfers outside the UK

Some providers may process data outside the UK. When they do, we make sure suitable safeguards are in place.

06Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or move it to another provider. You can withdraw consent at any time. Contact us and we will reply within one month.

07Marketing

You can unsubscribe from marketing emails at any time using the link in each email, or by contacting us.

08Cookies

We use cookies to make the site work and, only with your consent, to understand how it is used. Read our Cookie Policy for details and how to change your choices.

09Security

We use reasonable technical and organisational measures to protect your information. No online service is completely secure, so please take care when sharing information online.

10Complaints and changes

If you are unhappy with how we handle your information, please contact us first.

We may update this policy. The latest version is always on this page.

Questions about your privacy?

Our team is happy to help. Contact us using any of the details here.

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