Returns & Refunds Policy

01Our approach to returns

We generally do not accept returns. Because of the nature of our products, items cannot be resold or reused once they have left our facility, so we are generally unable to take them back.

This is not to disadvantage our customers. It is to maintain the integrity and hygiene standards our products demand.

02Before you order

Please review your order carefully before you confirm your purchase. Check the size, colour, finish, quantity and suitability for your project. If you are unsure about anything, contact our team before you order and we will gladly help.

03Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, despite our thorough pre-delivery checks, we take full responsibility.

Report the issue within 48 hours of delivery, and we will offer a replacement, repair or refund, depending on the situation, at no cost to you.

04How to report a problem

• Contact us within 48 hours of delivery.
• Provide clear photos or other evidence supporting your concern.
• Cooperate with our team throughout the review process.

Please include your order number and keep the goods and all packaging until we have reviewed your report.

05Refunds

Deposits are not refundable after 48 hours from the time your payment is made. If you need to change or cancel an order, please contact us within 48 hours of paying.

Refunds for damaged, defective or incorrect items are handled as described in section 3.

06Your legal rights

Nothing in this policy affects your statutory rights as a consumer. See also our Terms & Conditions and Delivery & Payment Policy.