Delivery & Payment Policy

01Delivery quotes

Your delivery cost depends on the weight of your order and where it is going. If a delivery charge is not shown at checkout, our team will send you a delivery quote after you place your order.

Nothing is sent out until you have seen and agreed the quote.

02Delivery times

Products that are in stock are usually delivered in approximately 3 to 4 days.

If an item is not currently in stock, our team will arrange it for you and coordinate with you on the delivery. Delivery times are estimates and are not guaranteed, but we always do our best to meet them.

03Scheduled delivery

You can request a specific date and time slot for your delivery. Tell us what suits you when you order or by contacting our team, and we will confirm what we can arrange.

04Receiving your delivery

• Tiles, flooring and stone are heavy. Please make sure someone is available to receive and check the delivery.
• Tell us before delivery about any access difficulties, such as narrow roads, steep drives or a long carry.
• Check the number of boxes or items and look for visible damage before you sign.
• If anything is damaged or missing, note it on the delivery note and contact us as soon as possible with your order number and photos.
• If you are not available, contact us and we will arrange a new date with you.

Our Terms & Conditions and Returns & Refunds Policy explain what happens if goods are faulty or damaged. Your legal rights are never affected.

05Payment methods

You can pay in the way that suits you best.

06Invoices and receipts

Invoices are provided by email or printed in store. VAT details and payment breakdowns are included in all renovation quotes and final invoices.

07Secure payment assurance

All online and in-store payments are processed securely using encrypted technologies. We do not store your card details.